Retail Assistant Manager: Elevate Customer Experience

Madewell Stores Madewell, Inc.; Kansas City (MO); On-site; USD 23,000 - 30,000; Part time

Benefits offered by this job

Discounts on products

401(k) Matching

Medical coverage

PTO & holidays

Vision & dental

Job summary

Madewell Stores Madewell, Inc. is seeking an Assistant Manager who helps lead the store with a focus on customer connections, brand loyalty, and community engagement. You mentor the sales team and support leadership to drive profitability and smooth operations.

You will manage shifts, develop teams, and ensure best-in-class service, while staying current with fashion trends and fostering a collaborative, flexible work environment.

Qualifications

• 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product and lift at least 40 pounds.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

Flexibility

Job description

Madewell Stores Madewell, Inc. is seeking an Assistant Manager who helps lead the store with a focus on customer connections, brand loyalty, and community engagement. You mentor the sales team and support leadership to drive profitability and smooth operations.

You will manage shifts, develop teams, and ensure best-in-class service, while staying current with fashion trends and fostering a collaborative, flexible work environment.