Retail Assistant Manager — Lead & Elevate Customer Experience

LOFT; Plainview (NY); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts across sister/b

Job summary

LOFT is seeking an Assistant Manager to support customer experience and shape a strong store culture for associates in Plainview, NY. This leadership role on the sales floor involves engaging customers, coaching team members, and driving brand-aligned performance.

You will champion an inclusive environment, leverage technology for seamless omnichannel service, and assist in recruiting and developing talent to achieve store goals.

Qualifications

• 1+ year retail management experience.
• Hosp itality mindset when connecting with customers and associates.
• Proficient with technology and able to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Lead on the sales floor and model the brand's behaviors to engage and assist customers.
• Educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management

Hospitality mindset

Technology proficiency

Business acumen

Initiative

Tools

Point-of-sale system

Job description

LOFT is seeking an Assistant Manager to support customer experience and shape a strong store culture for associates in Plainview, NY. This leadership role on the sales floor involves engaging customers, coaching team members, and driving brand-aligned performance.

You will champion an inclusive environment, leverage technology for seamless omnichannel service, and assist in recruiting and developing talent to achieve store goals.