Assistant Manager, Retail - Lead Customer Experience

N23 Premium Brands Opco LLC; New York (NY); Sur place; USD 29 000 - 36 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Résumé du poste

LOFT in Bayside, NY is seeking an Assistant Manager to support customer experience and shape a strong store culture for associates. As a store leader, you will nurture relationships with customers and team members while modeling the brand's hospitality.

You will lead on the shop floor, educate and coach associates, and use technology to deliver seamless omnichannel experiences. This role collaborates with the Store Manager on recruiting, hiring, and developing talent, and applies reporting to

Qualifications

• 1+ year retail management experience.
• Hospitality mindset when connecting with customers and associates.
• Proficient with technology and able to operate a point-of-sale system.

Responsabilités

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand’s behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand’s behaviors to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Connaissances

Retail management

Hospitality mindset

POS proficiency

Business acumen

Decision making

Outils

POS system

Description du poste

LOFT in Bayside, NY is seeking an Assistant Manager to support customer experience and shape a strong store culture for associates. As a store leader, you will nurture relationships with customers and team members while modeling the brand's hospitality.

You will lead on the shop floor, educate and coach associates, and use technology to deliver seamless omnichannel experiences. This role collaborates with the Store Manager on recruiting, hiring, and developing talent, and applies reporting to