Retail Assistant Manager — Customer Experience Leader

LOFT; New York (NY); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development

Community impact

Job summary

LOFT is seeking an Assistant Manager to support the customer experience and shape a strong store culture for associates. You will lead on the sales floor, modeling the brand’s behaviors and nurturing relationships with customers and team members.

This role offers opportunities to coach associates, recruit and develop talent, and drive omnichannel experiences while contributing to operational excellence. Regular/Full time position in NYC with competitive hourly pay and benefits.

Qualifications

• 1+ year retail management experience.
• Hospitality mindset in customer and associates.
• Technology proficient with POS system.
• Strong business acumen and ability to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Lead on the sales floor and model brand behaviors.
• Educate, coach associates to create genuine connections.
• Create an inclusive store environment for associates.
• Use technology to provide seamless omnichannel shopping.
• Support Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening and sharing ideas.

Skills

Retail management

Hospitality mindset

Technology proficient

POS system

Business acumen

Initiative

Tools

Point-of-sale system

Job description

LOFT is seeking an Assistant Manager to support the customer experience and shape a strong store culture for associates. You will lead on the sales floor, modeling the brand’s behaviors and nurturing relationships with customers and team members.

This role offers opportunities to coach associates, recruit and develop talent, and drive omnichannel experiences while contributing to operational excellence. Regular/Full time position in NYC with competitive hourly pay and benefits.