Retail Assistant Manager: Lead Customer Experience & Team

LOFT Outlet; Williamsburg (VA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Holidays

Monthly bonuses

Merchandise discounts

Professional development

Advancement opportunities

Job summary

LOFT Outlet in Williamsburg Premium, Williamsburg, VA is seeking an Assistant Manager to support customer experiences and nurture a strong store culture. You will lead on the sales floor, model LOFT behaviors, and drive omnichannel shopping with the team.

Responsibilities include coaching associates, recruiting support, and using reports to improve operations and finances. This role offers growth across our brands and a path to leadership.

Qualifications

• 1+ year retail management experience (preferred).
• Hospitality mindset when connecting with customers and associates.
• Technology proficient with ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.

Responsibilities

• Support the customer experience and shape a strong store culture for associates.
• Act as a leader on the sales floor and model the brand's behaviors to engage customers.
• Inspire, educate, and coach associates to create genuine customer connections.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.

Skills

Retail management

Hospitality mindset

Technology proficiency

POS system

Business acumen

Initiative

Tools

POS system

Job description

LOFT Outlet in Williamsburg Premium, Williamsburg, VA is seeking an Assistant Manager to support customer experiences and nurture a strong store culture. You will lead on the sales floor, model LOFT behaviors, and drive omnichannel shopping with the team.

Responsibilities include coaching associates, recruiting support, and using reports to improve operations and finances. This role offers growth across our brands and a path to leadership.