Retail Assistant Manager: Lead Customer Experience

LOFT; Progress (PA); On-site; USD 44,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Professional development opportunities

Job summary

LOFT is seeking an Assistant Manager to support the customer experience and shape a strong store culture in Harrisburg, PA. In this role, you will lead on the sales floor, model brand behaviors, and engage customers while partnering with the Store Manager on talent development.

You should bring 1+ year of retail management experience, a hospitality mindset, and proficiency with technology and POS systems to drive exceptional results and an inclusive shopping environment.

Qualifications

• 1+ year retail management experience preferred.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient with ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Lead on the sales floor and model brand behaviors to engage customers.
• Inspire, educate, and coach associates to create genuine connections.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use technology to provide a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management

Tools

POS system

Job description

LOFT is seeking an Assistant Manager to support the customer experience and shape a strong store culture in Harrisburg, PA. In this role, you will lead on the sales floor, model brand behaviors, and engage customers while partnering with the Store Manager on talent development.

You should bring 1+ year of retail management experience, a hospitality mindset, and proficiency with technology and POS systems to drive exceptional results and an inclusive shopping environment.