Retail Leader: Elevate Guest Experience & Team Coaching

knitwellgroup; Lancaster (Lancaster County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Job summary

LOFT in Lancaster, PA is seeking an Assistant Manager to support customer experience and shape a strong store culture. You will lead on the sales floor, nurture relationships with customers and associates, and help drive the brand’s values.

You bring 1+ year of retail management experience, a hospitality mindset, and proficiency with POS systems. This role emphasizes teamwork, coaching, and delivering measurable results in a dynamic environment.

Qualifications

• 1+ year retail management experience (preferred).
• Hospitable approach when connecting with customers and associates.
• Technology proficient and able to operate a point-of-sale system.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Lead on the sales floor and model brand behaviors.
• Educate and coach associates to create genuine customer connections.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use technology to provide a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening and sharing ideas with the team.

Skills

Retail management

Hospitality mindset

POS technology

Business acumen

Initiative/Decision making

Tools

POS system

Job description

LOFT in Lancaster, PA is seeking an Assistant Manager to support customer experience and shape a strong store culture. You will lead on the sales floor, nurture relationships with customers and associates, and help drive the brand’s values.

You bring 1+ year of retail management experience, a hospitality mindset, and proficiency with POS systems. This role emphasizes teamwork, coaching, and delivering measurable results in a dynamic environment.