Store Lead - Customer Experience & Team Growth

N23 Premium Brands Opco LLC; Lancaster (Lancaster County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Job summary

LOFT in Lancaster, PA is hiring an Assistant Manager to support customer experience and cultivate a thriving store culture. You will lead on the sales floor, model brand behaviors, and coach team members to create genuine connections with shoppers.

The role emphasizes inclusivity, omnichannel service, and collaboration with the Store Manager to recruit, hire, and develop talent while driving store performance.

Qualifications

• 1+ year retail management experience (preferred).
• Brings a hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Support the customer experience and shape a strong store culture for associates.
• Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Hospitality mindset

POS system proficiency

Business acumen

Initiative

Retail management experience

Tools

POS system

Job description

LOFT in Lancaster, PA is hiring an Assistant Manager to support customer experience and cultivate a thriving store culture. You will lead on the sales floor, model brand behaviors, and coach team members to create genuine connections with shoppers.

The role emphasizes inclusivity, omnichannel service, and collaboration with the Store Manager to recruit, hire, and develop talent while driving store performance.