Assistant Store Manager: Elevate Customer Experience

N23 Premium Brands Opco LLC; Springfield Township (Delaware County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development and advance同

Community impact through partnerships

Job summary

LOFT, a KnitWell Group brand, seeks an Assistant Manager to support customer experience and shape store culture at Store 0822-Springfield Mall in Springfield, PA. The role focuses on leading the sales floor, coaching associates, and delivering seamless omnichannel experiences.

Ideal candidates have 1+ year of retail management, a hospitality mindset, and strong business acumen to drive results while upholding the brand standards and customer connections.

Qualifications

• 1+ year retail management experience preferred.
• Bring a hospitality mindset when connecting with customers and associates.
• Tech proficient with the ability to operate a point-of-sale system.
• Strong business acumen with ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Lead on the sales floor and model the brand's behaviors to engage customers.
• Cultivate a customer-focused environment delivering exceptional experiences.
• Inspire, educate, and coach associates to leverage brand behaviors.
• Support Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.

Skills

Hospitality mindset

POS proficiency

Customer service

Leadership

Business acumen

Tools

POS system (retail)

Job description

LOFT, a KnitWell Group brand, seeks an Assistant Manager to support customer experience and shape store culture at Store 0822-Springfield Mall in Springfield, PA. The role focuses on leading the sales floor, coaching associates, and delivering seamless omnichannel experiences.

Ideal candidates have 1+ year of retail management, a hospitality mindset, and strong business acumen to drive results while upholding the brand standards and customer connections.