Assistant Store Manager: Elevate Customer Experience

LOFT; Harrisburg (Dauphin County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development

Community impact through partnerships

Job summary

LOFT in Harrisburg is seeking an Assistant Manager to support the customer experience and shape a strong store culture for associates. You’ll lead on the sales floor, model brand behaviors, and mentor a team to deliver confident, stylish service.

This role emphasizes hospitality, teamwork, and using technology to ensure a seamless omnichannel experience, with opportunities for professional development and career advancement within LOFT brands.

Qualifications

• 1+ year retail management experience preferred.
• Strong guest service mindset and ability to engage with customers.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Act as a leader on the sales floor and model brand behaviors.
• Inspire, educate, and coach associates to create genuine customer connections.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening and sharing ideas with the team.

Skills

Retail management

Customer focus

Hospitality mindset

Technology proficiency

Decision making

Education

High school diploma or equivalent

Tools

POS system

Job description

LOFT in Harrisburg is seeking an Assistant Manager to support the customer experience and shape a strong store culture for associates. You’ll lead on the sales floor, model brand behaviors, and mentor a team to deliver confident, stylish service.

This role emphasizes hospitality, teamwork, and using technology to ensure a seamless omnichannel experience, with opportunities for professional development and career advancement within LOFT brands.