Retail Assistant Manager - Lead Customer Experience

J.Crew Factory; Irving (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Up to 60% discount on branded product

Competitive base pay

401(k) plan with company matching

Medical and Prescription coverage

Paid time off

Job summary

J.Crew Factory is seeking an Assistant Manager to help drive profitability through genuine customer connections, brand loyalty, and strong community engagement. You’ll provide immediate feedback and coaching to the sales team to maximize performance and ensure smooth operational support as needed.

You will collaborate with the rest of the leadership team to adapt strategies for business success, oversee store operations, training, scheduling and development, and lead by example to deliver

Qualifications

• 1-2 years of retail management experience with a similar scope.
• Ability to motivate and coach a sales team to maximise performance.
• Commitment to brand standards and exceptional customer service.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

Job description

J.Crew Factory is seeking an Assistant Manager to help drive profitability through genuine customer connections, brand loyalty, and strong community engagement. You’ll provide immediate feedback and coaching to the sales team to maximize performance and ensure smooth operational support as needed.

You will collaborate with the rest of the leadership team to adapt strategies for business success, oversee store operations, training, scheduling and development, and lead by example to deliver