Retail Assistant Manager: Lead Customer Experience

KnitWell Group; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development

Community impact through partnerships

Job summary

LOFT, a fashion brand, is seeking an Assistant Manager in Charlotte, NC to support customer experience and nurture a strong store culture. You will lead on the sales floor, coach associates, and help deliver seamless omnichannel experiences while driving results.

The role emphasizes leadership, hospitality, and the ability to recruit and develop talent, with opportunities for bonuses and career growth within LOFT.

Qualifications

• 1+ year retail management experience.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management

Hospitality mindset

Customer service

Leadership

Tech savvy

POS proficiency

Business acumen

Initiative

Tools

POS system

Job description

LOFT, a fashion brand, is seeking an Assistant Manager in Charlotte, NC to support customer experience and nurture a strong store culture. You will lead on the sales floor, coach associates, and help deliver seamless omnichannel experiences while driving results.

The role emphasizes leadership, hospitality, and the ability to recruit and develop talent, with opportunities for bonuses and career growth within LOFT.