Assistant Manager, Retail: Lead Customer Experience

KnitWell Group; Dallas (TX); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts (sister brands)

Job summary

LOFT is seeking an Assistant Manager in Dallas to support the customer experience and shape a strong store culture for associates. This leadership role focuses on nurturing relationships with customers and the team, driving omnichannel experiences, and supporting the Store Manager in talent development.

The position requires 1+ year of retail management experience and a hospitality mindset. Strong POS skills and business acumen help implement actionable plans to boost results.

Qualifications

• 1+ year retail management experience (preferred).
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management

Customer-focused leadership

Hospitality mindset

Technology proficiency

Decision making

Tools

POS system

Job description

LOFT is seeking an Assistant Manager in Dallas to support the customer experience and shape a strong store culture for associates. This leadership role focuses on nurturing relationships with customers and the team, driving omnichannel experiences, and supporting the Store Manager in talent development.

The position requires 1+ year of retail management experience and a hospitality mindset. Strong POS skills and business acumen help implement actionable plans to boost results.