Retail Assistant Manager: Lead, Coach & Delight Customers

J.Crew Factory; Auburn (WA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Competitive base pay & bonus programs

60% discount on branded products

Entertainment, travel, fitness, and…

401(k) plan with company matching

Medical and prescription coverage

Paid Time Off (PTO) with holidays

Dental, vision, and life insurance

Job summary

J.Crew Factory in Auburn, WA is seeking an Assistant Manager to join our store leadership team. You’ll drive profitability through customer connections, brand loyalty, and smooth operations, while coaching sales associates to perform at their best.

You’ll manage day-to-day store functions, support recruiting and training, and help create a collaborative environment. The role requires 1–2 years of retail management and a passion for fashion and service.

Qualifications

• 1–2 years of retail management experience required.
• Strong leadership and coaching abilities.
• Comfort with fast-paced retail environments.

Responsibilities

• Support the Store Director and ASM to drive profitability with strong customer connections.
• Own divisions such as Visual Merchandising, Operations, HR, and Service & Selling.
• Manage store operations, systems, and technology with accountability.
• Assist with recruiting, training and development as needed.
• Foster a collaborative, high-performing team and deliver best-in-class service.
• Lead product knowledge sessions to elevate customer connections.
• Create community engagement and loyalty through events.

Skills

Retail management

Customer service

Leadership

Job description

J.Crew Factory in Auburn, WA is seeking an Assistant Manager to join our store leadership team. You’ll drive profitability through customer connections, brand loyalty, and smooth operations, while coaching sales associates to perform at their best.

You’ll manage day-to-day store functions, support recruiting and training, and help create a collaborative environment. The role requires 1–2 years of retail management and a passion for fashion and service.