Retail Assistant Manager - Growth, Coaching & Commission

United Wireless; Charles Town (WV); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, and Vision

STD, LTD & Life Insurance

Paid Time Off (PTO)

Employee Phone Discount on Service

Additional T-Mobile Perks

Job summary

United Wireless is hiring for an in-store leadership role. Lead and develop the store team, promote a customer-first culture, and support sales representatives to achieve targets. The position emphasizes coaching, operational excellence, and maintaining a high-performing, welcoming retail environment.

The role offers full-time hours, hourly pay with uncapped commissions, and benefits. Candidates should be ready to work flexible shifts and stand for extended periods in a fast-paced retail setting.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States.
• High school diploma, GED, or equivalent required.
• 1-2 years of customer service and/or sales experience, preferably in a retail environment.
• Reliable transportation required.
• Flexible schedule required for full-time employees.
• No prior experience is necessary.
• Passion for helping customers and providing excellent service.
• Ability to stand for extended periods and perform physical tasks as needed.

Responsibilities

• Coach and develop Sales Representatives to improve customer interactions and sales performance.
• Manage customer wait times to ensure a smooth and efficient in-store experience.
• Stay up to date on products, services, and leadership with best practices.
• Provide guidance and support to team members on sales and customer service strategies.
• Support store maintenance and ensure a clean, organized retail environment.
• Oversee visual merchandising and ensure displays meet company standards.
• Ensure compliance with retail procedures and operational guidelines.
• Help team members effectively use store systems, tools, and communications.
• Drive financial performance by monitoring KPIs.
• Assist in controlling store expenses and managing discounts appropriately.
• Uphold and enforce United Wireless policies and procedures.
• Contribute to achieving store sales, operational, and customer satisfaction goals.
• Other duties as assigned.

Skills

Customer service

Sales experience

Leadership

Flexible schedule

Reliability

Communication skills

Education

High school diploma or equivalent

Job description

United Wireless is hiring for an in-store leadership role. Lead and develop the store team, promote a customer-first culture, and support sales representatives to achieve targets. The position emphasizes coaching, operational excellence, and maintaining a high-performing, welcoming retail environment.

The role offers full-time hours, hourly pay with uncapped commissions, and benefits. Candidates should be ready to work flexible shifts and stand for extended periods in a fast-paced retail setting.