Retail Assistant Manager — Uncapped Commission & Growth

United Wireless; Grand Rapids (MI); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Health, Dental, and Vision

STD, LTD & Life Insurance

Paid Time Off (PTO)

Employee Phone Discount on Service

Additional T-Mobile Perks

Job summary

United Wireless in Grand Rapids, MI is seeking a Store Lead to work closely with the Store Manager to develop the store team and drive customer loyalty. You will coach Sales Representatives, manage wait times, stay current on products, and maintain a clean, organized environment that reflects our values.

This hourly role offers competitive pay based on experience, with uncapped commissions and opportunities for growth within a fast-growing wireless retailer.

Qualifications

• High school diploma, GED, or equivalent.
• 1-2 years of customer service or sales experience in a retail environment.
• Must be at least 18 years old and eligible to work in the United States.
• Reliable transportation and flexible schedule for full-time work.

Responsibilities

• Coach and develop Sales Representatives to improve customer interactions and sales performance.
• Manage customer wait times to ensure a smooth and efficient in-store experience.
• Stay up to date on products, services, and leadership best practices.
• Provide guidance and support on sales and customer service strategies.
• Support store maintenance and ensure a clean, organized retail environment.
• Oversee visual merchandising and ensure displays meet company standards.
• Ensure compliance with retail procedures and operational guidelines.
• Help team members effectively use store systems, tools, and communications.
• Drive financial performance by monitoring key performance indicators (KPIs).
• Assist in controlling store expenses and managing discounts appropriately.

Skills

Customer service

Sales experience

Education

High school diploma, GED, or equivalent

Job description

United Wireless in Grand Rapids, MI is seeking a Store Lead to work closely with the Store Manager to develop the store team and drive customer loyalty. You will coach Sales Representatives, manage wait times, stay current on products, and maintain a clean, organized environment that reflects our values.

This hourly role offers competitive pay based on experience, with uncapped commissions and opportunities for growth within a fast-growing wireless retailer.