Retail Assistant Manager: Elevate Customer Experience

KnitWell Group; Woodbury (MN); On-site; USD 22,000 - 27,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) plan

Paid time off

Monthly bonuses

Merchandise discounts

Professional development

Community partnerships

Job summary

LOFT in Woodbury, MN is seeking an Assistant Manager to support customer experience and nurture a strong store culture among associates. You will lead on the sales floor, model brand behaviors, and help recruit and develop talent while driving operational excellence.

The role emphasizes hospitality, team leadership, and using technology to create seamless shopping experiences. Candidates with 1+ year retail management are preferred.

Qualifications

• 1+ year retail management experience required.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and able to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand’s behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand’s behaviors to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management

Customer experience

Leadership

POS system

Business acumen

Initiative

Job description

LOFT in Woodbury, MN is seeking an Assistant Manager to support customer experience and nurture a strong store culture among associates. You will lead on the sales floor, model brand behaviors, and help recruit and develop talent while driving operational excellence.

The role emphasizes hospitality, team leadership, and using technology to create seamless shopping experiences. Candidates with 1+ year retail management are preferred.