Retail Experience Lead – Customer, Culture & Growth

LOFT; Albertville (MN); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Bonuses

Merchandise discounts

Professional development

Community impact

Job summary

LOFT in Albertville, MN is seeking an Assistant Manager to support customer experience and nurture a strong store culture among associates. You will lead on the shop floor, modeling brand behaviors while fostering relationships with customers and team members.

The role emphasizes coaching, inclusive leadership, and leveraging technology for seamless omnichannel service. Regular/full-time duties include supporting recruiting and development, with a focus on delivering results and community

Qualifications

• 1+ year retail management experience (preferred).
• Hospitality mindset when connecting with customers and associates.
• Technology proficient with point-of-sale systems.
• Strong business acumen and ability to implement action plans.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management

Hospitality mindset

POS system proficiency

Business acumen

Decision making

Tools

POS system

Job description

LOFT in Albertville, MN is seeking an Assistant Manager to support customer experience and nurture a strong store culture among associates. You will lead on the shop floor, modeling brand behaviors while fostering relationships with customers and team members.

The role emphasizes coaching, inclusive leadership, and leveraging technology for seamless omnichannel service. Regular/full-time duties include supporting recruiting and development, with a focus on delivering results and community