Retail Assistant Manager: Customer Experience Leader

N23 Premium Brands Opco LLC; Athens (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development

Community philanthropy partnerships

Job summary

LOFT in Athens, GA is seeking an Assistant Manager to support customer experience and shape a strong store culture for associates. You’ll lead on the sales floor, engage with customers, and coach teammates to deliver exceptional service.

Bring hospitality, initiative, and a results-driven mindset to a team that values collaboration, omnichannel service, and professional development across brands.

Qualifications

• 1+ year retail management experience (preferred).
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Act as a leader on the sales floor and model brand behaviors.
• Inspire, educate, and coach associates to build genuine customer connections.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel experience.
• Support the Store Manager in recruiting, hiring, and developing talent.

Skills

Retail management

Customer service

Leadership

Tools

POS system

Job description

LOFT in Athens, GA is seeking an Assistant Manager to support customer experience and shape a strong store culture for associates. You’ll lead on the sales floor, engage with customers, and coach teammates to deliver exceptional service.

Bring hospitality, initiative, and a results-driven mindset to a team that values collaboration, omnichannel service, and professional development across brands.