Retail Assistant Manager: Elevate Customer Experience

N23 Premium Brands Opco LLC; Lee (MA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development

Community partnerships

Job summary

KnitWell Group in Lee, MA is seeking an Assistant Manager to support the customer experience and shape a strong store culture for associates.

You will lead on the sales floor, model brand behaviors, and coach team members to create genuine customer connections while fostering an inclusive environment.

This role requires a customer-focused mindset, hospitality, and capability with POS systems, with opportunities for monthly bonuses and professional development.

Qualifications

• 1+ year retail management experience (preferred).
• Brings a hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Lead on the sales floor and model brand behaviors to engage customers.
• Inspire, educate, and coach associates to create genuine customer connections.
• Create an inclusive store environment where everyone feels welcome.
• Support Store Manager in recruiting, hiring, developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.

Skills

Hospitality mindset

Customer service

Initiative

Tools

POS system

Job description

KnitWell Group in Lee, MA is seeking an Assistant Manager to support the customer experience and shape a strong store culture for associates.

You will lead on the sales floor, model brand behaviors, and coach team members to create genuine customer connections while fostering an inclusive environment.

This role requires a customer-focused mindset, hospitality, and capability with POS systems, with opportunities for monthly bonuses and professional development.