Retail Assistant Manager - Elevate Customer Experience

N23 Premium Brands Opco LLC; Oxon Hill (MD); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts across brands

Professional development and careerAdv

Job summary

KnitWell Group in National Harbor, MD is seeking an Assistant Manager to support the customer experience and shape a strong store culture for associates on the sales floor.

You will lead by example, coach teammates, connect with customers, and use technology to deliver a seamless omnichannel experience while assisting the Store Manager with recruiting and development. This role offers opportunities for monthly bonuses and advancement across our brands.

Qualifications

• 1+ year retail management experience (preferred).
• Hospitality mindset when connecting with customers and associates.
• Technology proficient with ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail leadership

Hospitality mindset

Tech proficient

Business acumen

Initiative

Tools

POS system

Job description

KnitWell Group in National Harbor, MD is seeking an Assistant Manager to support the customer experience and shape a strong store culture for associates on the sales floor.

You will lead by example, coach teammates, connect with customers, and use technology to deliver a seamless omnichannel experience while assisting the Store Manager with recruiting and development. This role offers opportunities for monthly bonuses and advancement across our brands.