Retail Customer Experience Leader

KnitWell Group; Lee (MA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Monthly bonuses

Discounts across brands

Professional development

Job summary

KnitWell Group is seeking an Assistant Manager in Lee, MA to support customer experience and nurture a strong store culture. You’ll lead on the sales floor, coach associates, and help deliver seamless omnichannel shopping. This role emphasizes hospitality, initiative, and strong business acumen to drive results.

Join a team focused on customer connections, talent development, and operational discipline while delivering exceptional service in a Regular/Full-time capacity.

Qualifications

• 1+ year retail management experience (preferred).
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Act as a leader on the sales floor and model brand behaviors.
• Inspire, educate, and coach associates to build genuine customer connections.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management

Hospitality mindset

POS system proficiency

Business acumen

Decision making

Tools

Point-of-Sale system

Job description

KnitWell Group is seeking an Assistant Manager in Lee, MA to support customer experience and nurture a strong store culture. You’ll lead on the sales floor, coach associates, and help deliver seamless omnichannel shopping. This role emphasizes hospitality, initiative, and strong business acumen to drive results.

Join a team focused on customer connections, talent development, and operational discipline while delivering exceptional service in a Regular/Full-time capacity.