Retail Assistant Manager — Lead Customer Experience Growth

KnitWell Group; Acton (MA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts plus eligibility

Professional development and careerAdv

Community impact through partnerships

Job summary

KnitWell Group in Acton, MA is seeking an Assistant Manager to support the customer experience and shape a strong store culture for associates. You will lead on the sales floor, model the brand’s behaviors, and help engage customers while guiding the team.

This role emphasizes coaching, recruiting, and developing talent, using tools and reporting to drive operational excellence and financial discipline. A hospitality mindset and technology proficiency are essential for success.

Qualifications

• 1+ year retail management experience preferred.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and able to operate a point-of-sale system.
• Strong business acumen and ability to drive results with action plans.
• Initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Lead on the sales floor and model brand behaviors to engage customers.
• Inspire, educate, and coach associates to forge genuine connections.
• Create an inclusive store environment where all feel welcome.
• Use technology to provide a seamless omnichannel shopping experience.
• Assist Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening and sharing ideas.

Skills

Retail management

Hospitality mindset

POS proficiency

Business acumen

Decision making

Tools

POS system

Job description

KnitWell Group in Acton, MA is seeking an Assistant Manager to support the customer experience and shape a strong store culture for associates. You will lead on the sales floor, model the brand’s behaviors, and help engage customers while guiding the team.

This role emphasizes coaching, recruiting, and developing talent, using tools and reporting to drive operational excellence and financial discipline. A hospitality mindset and technology proficiency are essential for success.