Retail Store Lead: Elevate Customer Experience

N23 Premium Brands Opco LLC; Monroe (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Monthly bonuses

Merchandise discounts

Professional development

Community impact

Job summary

KnitWell Group's Monroe store is seeking an Assistant Manager to support a high-energy customer experience and cultivate a welcoming, high-performance culture among associates. You will lead on the sales floor and coach teammates to uphold brand standards.

You will assist with recruiting and development, leveraging POS and store technology to deliver seamless service. Growth opportunities exist across our brands.

Qualifications

• 1+ year retail management experience preferred.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient; ability to operate a point-of-sale system.
• Strong business acumen; ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional customer experiences.
• Act as a leader on the sales floor; model brand behaviors to engage customers.
• Inspire, educate, and coach associates to leverage brand behaviors for genuine connections.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use technology to provide customers with seamless omnichannel shopping experiences.
• Support Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management

Hospitality mindset

POS proficiency

Business acumen

Initiative

Tools

Point-of-Sale (POS)

Job description

KnitWell Group's Monroe store is seeking an Assistant Manager to support a high-energy customer experience and cultivate a welcoming, high-performance culture among associates. You will lead on the sales floor and coach teammates to uphold brand standards.

You will assist with recruiting and development, leveraging POS and store technology to deliver seamless service. Growth opportunities exist across our brands.