Retail Assistant Manager: Elevate Customer Experience

N23 Premium Brands Opco LLC; San Antonio (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development

Community impact partnerships

Job summary

LOFT is looking for an Assistant Manager to support customer experience and shape a strong store culture for associates in San Antonio, TX. You will lead on the sales floor, model brand behaviors, and coach the team to deliver exceptional service.

Ideal candidates bring 1+ year retail management experience, a hospitality mindset, and strong business acumen. You will leverage technology and collaborate with leadership to drive results and a seamless omnichannel experience.

Qualifications

• 1+ year retail management experience is preferred.
• Hospitality mindset when connecting with customers and associates.
• Technology proficiency and ability to operate a point-of-sale system.
• Strong business acumen with ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Support the customer experience and shape a strong store culture for associates.
• Lead on the sales floor and model the brand's behaviors to engage customers.
• Inspire, educate, and coach associates to create genuine customer connections.
• Create an inclusive store environment where everyone feels welcome.
• Use technology to provide customers a seamless omnichannel experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Hospitality mindset

Technology proficiency

POS system experience

Business acumen

Initiative

Job description

LOFT is looking for an Assistant Manager to support customer experience and shape a strong store culture for associates in San Antonio, TX. You will lead on the sales floor, model brand behaviors, and coach the team to deliver exceptional service.

Ideal candidates bring 1+ year retail management experience, a hospitality mindset, and strong business acumen. You will leverage technology and collaborate with leadership to drive results and a seamless omnichannel experience.