Retail Area Supervisor: Lead Merchandising & Customer Experience

Ocean State Job Lot; Marshfield (MA); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

30% employee discount

Job summary

Ocean State Job Lot in Marshfield, MA is hiring a Store Area Supervisor to oversee daily operations and merchandising in assigned areas, ensuring smooth freight flow and top customer service under a Team Leader.

The role offers growth toward leadership, requires 1+ years in retail, and involves schedules, training support, and adherence to company policies. Associates receive a 30% employee discount.

Qualifications

• 1+ year of professional experience in retail or similar environment.
• Prior customer service experience and training experience preferred.
• Experience with ordering, receiving, stocking, and stock maintenance in retail environments.

Responsibilities

• Provide exceptional customer service and foster an inclusive environment.
• Bridge between customers and corporate customer service for issue resolution.
• Promote company initiatives (donations, loyalty programs, promotions).
• Create effective work schedules for assigned area.
• Coach and support team to ensure task completion and motivation.
• Assist in training for store associates and growth opportunities.
• Manage merchandising presentation and adherence to guidelines.
• Ensure accurate signage, pricing, and stock flow.
• Verify pricing on incoming shipments and report discrepancies.
• Handle packaways, returns, and transfers per policy.
• Uphold store safety and maintenance standards.
• Lead store operations during openings/closings when required.
• Operate cash register as needed.
• Adhere to company policies and procedures.

Skills

Retail experience

Customer service

Training experience

Merchandise ordering

Tools

Google Workspace

Qlik

Job description

Ocean State Job Lot in Marshfield, MA is hiring a Store Area Supervisor to oversee daily operations and merchandising in assigned areas, ensuring smooth freight flow and top customer service under a Team Leader.

The role offers growth toward leadership, requires 1+ years in retail, and involves schedules, training support, and adherence to company policies. Associates receive a 30% employee discount.