Retail Area Supervisor: Lead Merch & Customer Experience

Ocean-State-Job-Lot; Webster (MA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Store discount 30%

Wellbeing resources

Paid time off

Health coverage

FSA

Disability insurance

Accolade care

401K

Profit sharing

Job summary

Ocean State Job Lot in Webster, MA is hiring a Store Area Supervisor to oversee daily operations and merchandising in assigned areas. You will ensure smooth freight flow and prioritize exceptional customer experiences under the guidance of a Team Leader while supporting growth into leadership roles.

This role requires at least 1 year of retail experience, strong customer service, and basic computer skills (Google workspace and Qlik).

Qualifications

• 1+ year of professional retail experience.
• Experience in customer service, training, and merchandise ordering/receiving in retail is preferred.

Responsibilities

• Champion exceptional customer service for diverse clientele and create a welcoming environment.
• Bridge the gap between customers and corporate customer service for effective resolutions.
• Promote company-wide customer initiatives and loyalty programs.
• Create effective work schedules for the assigned area.
• Provide guidance to your team to ensure task completion and foster collaboration.
• Support training for store associates and growth across levels.
• Manage merchandise presentation and ensure adherence to company guidelines.
• Maintain accurate signage, pricing, and backroom stock management.

Skills

Customer service experience

Training experience

Merchandise ordering/receiving

Education

No degree specified

Tools

Google workspace

Qlik

Job description

Ocean State Job Lot in Webster, MA is hiring a Store Area Supervisor to oversee daily operations and merchandising in assigned areas. You will ensure smooth freight flow and prioritize exceptional customer experiences under the guidance of a Team Leader while supporting growth into leadership roles.

This role requires at least 1 year of retail experience, strong customer service, and basic computer skills (Google workspace and Qlik).