Retail AI Subject Matter Expert (Independent Contractor)

LILT (Production); United States; Remote; USD 55,000 - 124,000; Part time

Job summary

LILT (Production) is seeking experienced Retail professionals to support an AI benchmarking project focused on Indian retail and consumer-facing environments. As a Subject Matter Expert, you will create and review realistic scenarios across store operations, customer service, inventory, pharmacy workflows, and loss prevention.

You will design and adapt evaluation rubrics, review responses for accuracy and compliance, and contribute to gold-standard solutions reflecting best practices in Indian

Qualifications

• Native-level Bengali with strong professional English proficiency.
• 5+ years of professional experience in Retail, Store Operations, Pharmacy Operations, Commercial Management, Loss Prevention, or Retail Investigations.
• Background in roles such as Retail Sales Supervision, Store/Operations Management, Pharmacist or Pharmacy Operations, Retail Security, Loss Prevention, Fraud Investigation, Customer Experience, or Multi-Branch Retail Operations.
• Strong understanding of customer service workflows, retail operations, compliance procedures, inventory management, and Indian retail environments.

Responsibilities

• Design realistic Retail Trade scenarios in Bengali or English grounded in Indian operational contexts (store operations, customer service escalations, inventory management, pharmacy workflows, retail compliance, fraud prevention, sales supervision, branch coordination).
• Adapt structured evaluation rubrics for operational problem-solving, customer interactions, retail decision-making, and compliance-related tasks.
• Review AI and human-generated responses for factual accuracy, policy compliance, customer service quality, and operational realism.
• Contribute to 'gold standard' solutions reflecting best practices across Indian retail, pharmacy, and commercial operations.

Skills

Bengali (native-level)

English proficiency

Job description

LILT (Production) is seeking experienced Retail professionals to support an AI benchmarking project focused on Indian retail and consumer-facing environments. As a Subject Matter Expert, you will create and review realistic scenarios across store operations, customer service, inventory, pharmacy workflows, and loss prevention.

You will design and adapt evaluation rubrics, review responses for accuracy and compliance, and contribute to gold-standard solutions reflecting best practices in Indian