Restoration Supervisor: Lead Projects & Customer Experience

SERVPRO of North Naples; Naples (FL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

SERVPRO of North Naples is seeking a Restoration Supervisor to lead and coordinate on-site restoration projects. You will supervise technicians, ensure safety, and maintain quality and customer satisfaction throughout the service process.

Responsibilities include documenting job files, managing materials and labor, and communicating progress with the project manager and office staff. A valid driver's license and at least 1 year of related experience are required.

Qualifications

• Valid driver’s license.
• High school diploma/GED (preferred).
• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC certification a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Skills

Valid driver's license

Education

High school diploma/GED (preferred)

IICRC certification

Job description

SERVPRO of North Naples is seeking a Restoration Supervisor to lead and coordinate on-site restoration projects. You will supervise technicians, ensure safety, and maintain quality and customer satisfaction throughout the service process.

Responsibilities include documenting job files, managing materials and labor, and communicating progress with the project manager and office staff. A valid driver's license and at least 1 year of related experience are required.