Restoration Crew Lead - Drive Projects & Client Experience

SERVPRO of South Palm Beach; Boca Raton (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Opportunity for advancement

Job summary

SERVPRO of South Palm Beach is hiring a Restoration Crew Chief to coordinate production, supervise technicians, and ensure quality on restoration projects.

You will manage customer experience, document job files, and communicate progress with project managers, while following safety guidelines and OSHA requirements. This role requires leadership, reliability, and hands-on restoration expertise.

Qualifications

• Valid driver's license required.
• Able to lift 50–100 lbs regularly and up to 100 lbs with assistance.
• Climb ladders and work at ceiling heights; work in tight spaces.
• Able to push/pull/lift/carry objects repeatedly.
• Comfort with cleaning agents and safety procedures.
• IICRC certification a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction; monitor online reviews.
• Communicate expectations to restoration technicians and supervise their activities.
• Document detailed and accurate job files to support services provided.
• Manage labor and consumables on assigned projects.
• Communicate with project manager and office staff on progress and issues.

Skills

Valid driver's license

Physical stamina

Ladder climbing

Work in tight spaces

Push/pull/lift/carry

Work with cleaning agents

Education

High school diploma/GED (preferred)

IICRC certification (a plus)

Job description

SERVPRO of South Palm Beach is hiring a Restoration Crew Chief to coordinate production, supervise technicians, and ensure quality on restoration projects.

You will manage customer experience, document job files, and communicate progress with project managers, while following safety guidelines and OSHA requirements. This role requires leadership, reliability, and hands-on restoration expertise.