Restoration Supervisor - Lead Projects & Client Experience

ServiceMaster Clean of Fraser Valley; Pelham (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Bonus based on performance

Company car

Dental insurance

Flexible schedule

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

SERVPRO is seeking a Restoration Supervisor to coordinate production processes, monitor quality, and ensure a positive customer experience on restoration projects. You will lead a team of technicians and manage safety while documenting detailed job files.

A valid driver’s license and at least 1 year of experience in cleaning, restoration, or construction are preferred; IICRC certification is a plus. This role emphasizes strong communication and on-site leadership.

Qualifications

• Minimum 1 year of experience in cleaning, restoration, or construction.
• IICRC certification is a plus, not required.
• Must have a valid driver’s license.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with restoration project manager and office staff on project progress and issues.
• Follow OSHA guidelines for job safety.
• Protect and use equipment and materials properly.
• Coach and train restoration technicians.

Skills

Customer service

Team leadership

Quality control

Safety compliance

Communication skills

Education

High school diploma/GED

Job description

SERVPRO is seeking a Restoration Supervisor to coordinate production processes, monitor quality, and ensure a positive customer experience on restoration projects. You will lead a team of technicians and manage safety while documenting detailed job files.

A valid driver’s license and at least 1 year of experience in cleaning, restoration, or construction are preferred; IICRC certification is a plus. This role emphasizes strong communication and on-site leadership.