Restoration Team Lead — Quality, Clients & Safety

ServiceMaster Clean of Fraser Valley; Naples (FL); On-site; USD 46,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

SERVPRO of North Naples is seeking a Restoration Supervisor to lead production processes, supervise restoration technicians, and ensure safety and quality on projects. As the front-line representative, you will coordinate activities, manage customer experience, and maintain accurate job files.

This role requires a valid driver’s license, at least 1 year in cleaning/restoration or construction, and the ability to lift heavy items.

Qualifications

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues
• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Skills

Coordinate production

Quality control

Supervise technicians

Customer experience

Safety compliance

Project coordination

Education

High school diploma/GED (preferred)

IICRC certification a plus, not required

Job description

SERVPRO of North Naples is seeking a Restoration Supervisor to lead production processes, supervise restoration technicians, and ensure safety and quality on projects. As the front-line representative, you will coordinate activities, manage customer experience, and maintain accurate job files.

This role requires a valid driver’s license, at least 1 year in cleaning/restoration or construction, and the ability to lift heavy items.