Restoration Supervisor: Lead Projects & Customer Experience

iicrc-careers; Naples (FL); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

SERVPRO of North Naples is seeking a Restoration Supervisor to lead on-site restoration projects and ensure top-quality service. You will coordinate production, supervise technicians, and maintain clear communication with the project team to meet customer expectations.

The role requires a valid driver's license, 1+ year in cleaning/restoration/construction, and offers opportunities for career progression and professional development.

Qualifications

• Valid driver’s license required.
• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC certification a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled with quality control.
• Manage customer experience and overall satisfaction, tracked via online reviews.
• Supervise restoration technicians and communicate clear expectations.
• Document a detailed job file to support services provided.
• Manage labor and consumable usage on projects.
• Coordinate progress with project manager and office staff.

Skills

Lifting capability

Climbing ladders

Work in tight spaces

Manual labor

Handling cleaning agents

Education

High school diploma/GED (preferred)

Job description

SERVPRO of North Naples is seeking a Restoration Supervisor to lead on-site restoration projects and ensure top-quality service. You will coordinate production, supervise technicians, and maintain clear communication with the project team to meet customer expectations.

The role requires a valid driver's license, 1+ year in cleaning/restoration/construction, and offers opportunities for career progression and professional development.