Restoration Supervisor: Lead Projects & Customer Experience

Servpro Industries, Inc.; Decatur (IL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Training & development

Tuition assistance

401(k) matching

Free uniforms

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

SERVPRO of Panthersville is seeking a Restoration Supervisor to lead field operations, coordinate production, and ensure quality on restoration projects. You will supervise technicians, manage customer interactions, and uphold the Here to Help commitment.

This role requires a valid driver's license, at least 1 year in cleaning/restoration, and preferably IICRC certification. Join a team that emphasizes training, career progression, and superior benefits.

Qualifications

• Valid driver’s license.
• High school diploma/GED preferred.
• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC certification a plus.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with restoration project manager and office staff on project progress and issues.
• Follow OSHA guidelines for job safety.

Skills

Lift 50-100 pounds

Ladder access

Handling cleaning agents

Education

High school diploma/GED

IICRC certification (plus)

Job description

SERVPRO of Panthersville is seeking a Restoration Supervisor to lead field operations, coordinate production, and ensure quality on restoration projects. You will supervise technicians, manage customer interactions, and uphold the Here to Help commitment.

This role requires a valid driver's license, at least 1 year in cleaning/restoration, and preferably IICRC certification. Join a team that emphasizes training, career progression, and superior benefits.