Restoration Supervisor — Lead Projects & Customer Experience

Servpro Industries, Inc.; Cedar Lake (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

401(k)

401(k) matching

Job summary

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties is seeking a Restoration Supervisor to coordinate and execute restoration projects, ensuring top customer experience and adherence to safety. You will be the front-line representative of the SERVPRO brand, delivering Here to Help® service while guiding restoration technicians.

The role emphasizes leading production, coordinating schedules, and maintaining quality control with a focus on helping customers recover from fire and water

Qualifications

• High school diploma/GED required.
• Valid driver’s license and ability to lift 50–100 pounds.
• Experience in cleaning/restoration preferred.
• IICRC certifications preferred.

Responsibilities

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Coordinate and perform production processes as scheduled and ensure quality control, this is a labor intensive position.
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers.
• Document a detailed and accurate job file to support the services provided.
• Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.

Skills

Communication skills

Basic math

Computer skills

Valid driver’s license

Physical ability

Education

High school diploma/GED

IICRC certifications preferred

Job description

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties is seeking a Restoration Supervisor to coordinate and execute restoration projects, ensuring top customer experience and adherence to safety. You will be the front-line representative of the SERVPRO brand, delivering Here to Help® service while guiding restoration technicians.

The role emphasizes leading production, coordinating schedules, and maintaining quality control with a focus on helping customers recover from fire and water