Restoration Supervisor: Lead Projects & Client Experience

IICRC; Macon (GA); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Training & development

Career progression

Professional development

Job summary

SERVPRO of Douglasville/Carrollton/Troup-Coweta Counties is seeking a Restoration Supervisor to lead on- site restoration projects, supervise technicians, and ensure top-quality workmanship. The role requires coordinating production schedules, safety adherence, and strong customer interaction to maintain service excellence.

The ideal candidate has at least 1 year in cleaning/restoration or construction, a valid driver’s license, and the ability to train staff. IICRC certification is a plus.

Qualifications

• Valid driver’s license.
• High school diploma or GED preferred.
• IICRC certification a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with restoration project manager and office staff on project progress and issues.
• Follow OSHA guidelines for job safety.
• Protect and use equipment and materials properly.
• Coach and train restoration technicians.

Skills

Lift 50-100 lbs

Ladder climbing

Work in tight spaces

Supervisory potential

Education

High School Diploma or GED

IICRC certification (nice to have)

Job description

SERVPRO of Douglasville/Carrollton/Troup-Coweta Counties is seeking a Restoration Supervisor to lead on- site restoration projects, supervise technicians, and ensure top-quality workmanship. The role requires coordinating production schedules, safety adherence, and strong customer interaction to maintain service excellence.

The ideal candidate has at least 1 year in cleaning/restoration or construction, a valid driver’s license, and the ability to train staff. IICRC certification is a plus.