Restoration Supervisor: Lead Projects, Quality & Team

IICRC; Austin (TX); Hybrid; USD 46,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Dental insurance

Job summary

SERVPRO of Catonsville is seeking a Restoration Supervisor to lead on-site restoration projects, ensure safety, quality, and customer satisfaction. The role involves coordinating crews, monitoring progress, and maintaining detailed job files while meeting timelines and safety guidelines.

The position requires a valid driver’s license and 1+ year experience in restoration or construction, with IICRC certification a plus.

Qualifications

• Valid driver's license.
• High school diploma or GED required.
• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC certification is a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with restoration project manager and office staff on project progress and issues.
• Communicate and follow all OSHA guidelines for job safety.
• Manage assets by protecting and using equipment and materials properly.
• Coach and train restoration technicians.

Skills

Driver's license

Heavy lifting

Communication

Leadership

Education

High school diploma/GED

Job description

SERVPRO of Catonsville is seeking a Restoration Supervisor to lead on-site restoration projects, ensure safety, quality, and customer satisfaction. The role involves coordinating crews, monitoring progress, and maintaining detailed job files while meeting timelines and safety guidelines.

The position requires a valid driver’s license and 1+ year experience in restoration or construction, with IICRC certification a plus.