Restoration Specialist

val's services; Nashville (TN); On-site; USD 52,000 - 90,000; Full time

Job summary

val's services is seeking an operations improvement professional to drive restoration office administration and standardize workflows across the organization.

You will develop clear documentation, resolve process issues, and collaborate with field and headquarters teams throughout the job lifecycle, with emphasis on billing, audits, and closeouts.

Qualifications

• Experience documenting standardized office workflows.
• Ability to diagnose process bottlenecks and propose improvements.
• Strong attention to billing accuracy and audits.
• Excellent written and verbal communication.

Responsibilities

• Develop standardized administrative resources and workflows.
• Troubleshoot and resolve process issues affecting operations.
• Coordinate with field and HQ teams across the job lifecycle.
• Improve job files, billing processes, audits, and closeout procedures.
• Identify gaps and recommend actionable process enhancements.

Skills

Workflow management

Performance analysis

Cross-team collaboration

Billing accuracy

Process documentation

Job description

Drive operational improvement for restoration franchise processes by researching current restoration office practices and assessing performance.

Key Responsibilities

• Develop clear administrative resources and documentation to standardize restoration office workflows.
• Troubleshoot and resolve process issues affecting franchise operations.
• Partner with field and headquarters teams to strengthen coordination across the restoration job lifecycle.
• Improve key administrative components including job files, billing processes, audits, and closeout.
• Identify gaps in current practices and recommend actionable process enhancements.

Qualifications & Skills

• Strong understanding of restoration office administration and end-to-end job lifecycle administration.
• Analytical mindset with the ability to assess performance and diagnose process breakdowns.
• Excellent communication and cross-team collaboration skills.
• Detail-oriented approach with emphasis on accuracy in billing, audits, and documentation.
• Ability to create and maintain clear procedural resources that support consistent execution.