Restoration Project Admin Coordinator - Scheduling & Docs

SERVPRO of Vacaville / Dixon; Colorado Springs (CO); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Weekly Pay Schedule

PTO & Sick Pay

Medical, Vision, Dental, LifeInsurance

Job summary

SERVPRO Colorado Springs is hiring a Project Administrative Coordinator to own the administrative lifecycle of restoration projects from start to closeout. The role emphasizes scheduling, logistics, dispatch, and coordination with Project Managers and field teams to ensure accurate documentation and timely billing.

A background in restoration or construction is beneficial, with a focus on meticulous data management, cross-functional communication, and adherence to program requirements.

Qualifications

• Strong organization and time management
• Ability to manage multiple projects simultaneously
• Strong written and verbal communication
• Ability to identify priorities and independently take action
• Critical thinking and problem solving
• Professional customer service
• Accountability and follow-through
• Ability to recognize and escalated risk
• Understanding of restoration project workflows
• Ability to interpret carrier and TPA requirements
• Ability to work collaboratively with Project Managers and field teams
• Comfort working within multiple technology platforms, to include: DASH, WorkCenter / WC2, XactAnalysis, Xactimate, Contractor Connection, Digital Review, DocuSketch, QuickBooks and/or applicable accounting workflow systems.

Responsibilities

• Own the administrative lifecycle of assigned restoration projects from initial assignment through final billing and closeout.
• Coordinate with Intake and the Project Manager to resolve missing or conflicting information.
• Ensure customer, property, insurance, claim, adjuster, referral, and program data are properly documented.
• Verify project setup within DASH and third-party platforms.
• Maintain complete project notes, dates, statuses, contacts, and documentation.
• Ensure documentation reflects field activities and includes photos, forms, reports, and estimates.
• Identify missing documentation and follow up with responsible team members.
• Maintain clear next steps and responsible parties within the file.
• Prevent files from becoming stagnant with documented interactions.

Skills

Organization

Time management

Multitasking

Communication

Prioritization

Critical thinking

Customer service

Accountability

Risk awareness

Team collaboration

Tech-savvy

Tools

DASH

WorkCenter/WC2

XactAnalysis

Xactimate

Contractor Connection

DocuSketch

QuickBooks

Job description

SERVPRO Colorado Springs is hiring a Project Administrative Coordinator to own the administrative lifecycle of restoration projects from start to closeout. The role emphasizes scheduling, logistics, dispatch, and coordination with Project Managers and field teams to ensure accurate documentation and timely billing.

A background in restoration or construction is beneficial, with a focus on meticulous data management, cross-functional communication, and adherence to program requirements.