Restoration Project Coordinator: Organized Ops & Experience

SERVPRO of Bear/New Castle/Upper Darby; Bear (DE); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Profit sharing

Training & development

Job summary

SERVPRO of Bear, New Castle, and Upper Darby is seeking a highly organized Project Coordinator to join our office team. This role supports project managers, production teams, customers, and insurance partners while ensuring projects progress smoothly from initial call to final completion.

Open, accurate documentation, clear communication, and strong organization are essential as you help keep multiple projects on track and deliver an exceptional customer experience each day.

Qualifications

• Two or more years of administrative, project coordination, office management, customer service, or related experience preferred.
• Excellent written and verbal communication.
• Strong Microsoft Office skills, including Outlook, Word, and Excel.
• High attention to detail and ability to manage multiple projects simultaneously.

Responsibilities

• Open, organize, and maintain project files (electronic and paper).
• Verify required customer authorizations, contracts, and project documentation.
• Coordinate communication between customers, project managers, technicians, insurance carriers, adjusters, vendors, and office staff.
• Monitor project milestones and documentation requirements throughout each project.
• Upload photos, estimates, reports, contracts, and supporting documents into company systems.
• Maintain accurate job information within WorkCenter 2.0 and other operating systems.
• Assist Project Managers with administrative coordination and project tracking.
• Communicate with customers regarding project status, documentation needs, and scheduling updates.
• Prepare project closeout documentation.
• Support the Billing department by ensuring complete documentation prior to invoicing.
• Assist with special projects and office responsibilities as business needs require.
• Help maintain company documentation standards and quality control procedures.

Skills

Organizational skills

Time management

Communication

Microsoft Office

Tools

WorkCenter 2.0

Job description

SERVPRO of Bear, New Castle, and Upper Darby is seeking a highly organized Project Coordinator to join our office team. This role supports project managers, production teams, customers, and insurance partners while ensuring projects progress smoothly from initial call to final completion.

Open, accurate documentation, clear communication, and strong organization are essential as you help keep multiple projects on track and deliver an exceptional customer experience each day.