Restoration Administrative Coordinator

Servpro Industries, Inc.; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

401(k)

Company parties

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Servpro Industries, Inc. is seeking an Administrative Assistant to support office operations, scheduling, customer communications, and financial administration in a fast-paced environment.

You will handle a variety of duties including call logging, job paperwork, and compliance documentation. The role requires strong communication, organizational, and multitasking skills, with experience in administrative settings and familiarity with basic accounting principles.

Qualifications

• High school diploma or equivalent required.
• Proven experience in administrative roles, preferably in fast-paced offices.
• Familiarity with basic accounting principles, bookkeeping, and financial reporting.
• Proficiency in computer applications and ability to adapt to new software.
• Excellent communication, organizational, and multitasking skills.
• Attention to detail and problem-solving skills.
• Prior experience in restoration industries preferred, not required.

Responsibilities

• Answer phones, provide excellent customer service, and maintain a detailed call log.
• Coordinate schedules to optimize work efficiency and balanced job scheduling.
• Manage the Work-in-Progress (WIP) Board for daily schedules and job statuses.
• Complete First Notice of Loss (FNOL) documentation accurately.
• Prepare job paperwork for Crew/Estimators and convert estimates timely.
• Oversee job file documentation, communications, and subcontractor activities.
• Maintain compliance with National Accounts Program Agreement (NAPA) and Third-Party Programs.
• Manage franchise-specific compliance documentation and track fixed assets.
• Assist with accounts receivable documents when needed.
• Maintain an organized file system and company calendar/schedule.
• Manage outgoing/incoming mail, email, and faxes, and route Bulletins.
• Ensure on-hand delivery of office and general supplies.
• Perform other duties as assigned.

Skills

Communication

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

Computer software proficiency

Job description

Servpro Industries, Inc. is seeking an Administrative Assistant to support office operations, scheduling, customer communications, and financial administration in a fast-paced environment.

You will handle a variety of duties including call logging, job paperwork, and compliance documentation. The role requires strong communication, organizational, and multitasking skills, with experience in administrative settings and familiarity with basic accounting principles.