Restoration Dispatch & Scheduling Specialist

Servpro Industries, Inc.; Dallas (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Career progression

Professional development

Job summary

Servpro Industries, Inc. is seeking a detail-oriented Restoration Logistics & Dispatch Coordinator to keep restoration projects moving smoothly from start to finish.

You will coordinate schedules, vendors, customers, and project logistics with Project Managers, Technicians, customers, and vendors to ensure services and resources are scheduled, tracked, and communicated appropriately. The ideal candidate communicates clearly, handles multiple priorities, and stays organized in a fast-paced

Qualifications

• Excellent organizational and time-management skills.
• Strong verbal and written communication skills.
• Excellent follow-through and attention to detail.
• Ability to manage multiple projects and changing priorities.
• Strong customer service and problem-solving skills.
• Comfortable working in a fast-paced environment.
• Proficient with computers and data entry.
• Restoration, construction, logistics, or project coordination experience is a plus.

Responsibilities

• Coordinate scheduling and logistics for restoration projects.
• Schedule and communicate with vendors, subcontractors, plumbers, and debris removal companies.
• Coordinate and track contents pack-outs, storage, deliveries, and move-backs.
• Communicate with customers regarding scheduling, project updates, and follow-up needs.
• Communicate project needs and updates with Project Managers, Technicians, Accounting, Management, and other departments.
• Track outstanding services, vendor commitments, customer needs, and project deadlines.
• Maintain accurate and timely project information in scheduling and management systems.
• Document important calls, communications, updates, and project activity in correspondence notes so the entire team can clearly understand the status of the project.
• Identify scheduling or logistical issues and follow through to resolution.
• Assist other departments as needed to keep projects organized and moving forward.

Skills

Excellent organizational skills

Time-management

Strong verbal communication

Strong written communication

Attention to detail

Multitasking

Customer service skills

Problem-solving skills

Computer/data entry proficiency

Experience in restoration/logistics/PM

Job description

Servpro Industries, Inc. is seeking a detail-oriented Restoration Logistics & Dispatch Coordinator to keep restoration projects moving smoothly from start to finish.

You will coordinate schedules, vendors, customers, and project logistics with Project Managers, Technicians, customers, and vendors to ensure services and resources are scheduled, tracked, and communicated appropriately. The ideal candidate communicates clearly, handles multiple priorities, and stays organized in a fast-paced