Project Administrative Coordinator

SERVPRO of Vacaville / Dixon; Colorado Springs (CO); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Weekly Pay Schedule

PTO & Sick Pay

Medical, Vision, Dental, LifeInsurance

Job summary

SERVPRO Colorado Springs is hiring a Project Administrative Coordinator to own the administrative lifecycle of restoration projects from start to closeout. The role emphasizes scheduling, logistics, dispatch, and coordination with Project Managers and field teams to ensure accurate documentation and timely billing.

A background in restoration or construction is beneficial, with a focus on meticulous data management, cross-functional communication, and adherence to program requirements.

Qualifications

• Strong organization and time management
• Ability to manage multiple projects simultaneously
• Strong written and verbal communication
• Ability to identify priorities and independently take action
• Critical thinking and problem solving
• Professional customer service
• Accountability and follow-through
• Ability to recognize and escalated risk
• Understanding of restoration project workflows
• Ability to interpret carrier and TPA requirements
• Ability to work collaboratively with Project Managers and field teams
• Comfort working within multiple technology platforms, to include: DASH, WorkCenter / WC2, XactAnalysis, Xactimate, Contractor Connection, Digital Review, DocuSketch, QuickBooks and/or applicable accounting workflow systems.

Responsibilities

• Own the administrative lifecycle of assigned restoration projects from initial assignment through final billing and closeout.
• Coordinate with Intake and the Project Manager to resolve missing or conflicting information.
• Ensure customer, property, insurance, claim, adjuster, referral, and program data are properly documented.
• Verify project setup within DASH and third-party platforms.
• Maintain complete project notes, dates, statuses, contacts, and documentation.
• Ensure documentation reflects field activities and includes photos, forms, reports, and estimates.
• Identify missing documentation and follow up with responsible team members.
• Maintain clear next steps and responsible parties within the file.
• Prevent files from becoming stagnant with documented interactions.

Skills

Organization

Time management

Multitasking

Communication

Prioritization

Critical thinking

Customer service

Accountability

Risk awareness

Team collaboration

Tech-savvy

Tools

DASH

WorkCenter/WC2

XactAnalysis

Xactimate

Contractor Connection

DocuSketch

QuickBooks

Job description

Responsive recruiter

Benefits

• Competitive salary
• Health insurance
• Training & development

Looking for a career with a company that makes a difference?

SERVPRO Colorado Springs

is an industry leading water, mold, and large loss fire restoration company. We are one of a select few members of the SERVPRO Global Disaster Recovery Team Program, singling us out as one the largest producers of commercial damage restoration in the country and worldwide.

We are NOW HIRING a Project Administrative Coordinator: A great candidate for this role would have previous construction experience handling scheduling, logistics, dispatch, job/project coordinating, and strong customer support.

POSITION: Project Administrative Coordinator

Why SERVPRO? SERVPRO Colorado Springs is an industry leading water, mold, and large loss fire restoration company. SERVPRO quickly responds to property damage emergencies ranging from multimillion-dollar disasters to those suffered by individual businesses and homes. We have a sincere drive forward to make fire, water, & property damage, “Like it never even happened”!

PERKS

$55k-$60k

• Weekly Pay Schedule
• PTO & Sick Pay
• Medical, Vison, Dental, Life Insurance
• Advancement opportunities
• Work for one of the largest and best SERVPRO Franchises!

Position Summary

The Project Administrative Coordinator (PAC) is responsible for owning the administrative lifecycle of assigned restoration projects from initial assignment through final billing and closeout. A background in Restoration Services and or Construction would be beneficial for this role

Essential Duties & Responsibilities

• Project Intake & Job Setup
• Review newly assigned projects for accuracy and completeness.
• Confirm customer, property, insurance, claim, adjuster, referral, and program information is properly documented.
• Ensure projects are established correctly within DASH and all applicable third-party platforms.
• Identify whether the project is Program/TPA, carrier-direct, commercial, self-pay, or otherwise subject to specific requirements.
• Confirm applicable CAT codes, referral information, job type, service line, and other required classifications.
• Ensure initial compliance actions and required documentation are established.
• Coordinate with Intake and the assigned Project Manager to resolve missing or conflicting information.
• Confirm customer contact and inspection scheduling are documented appropriately.
• Job File Ownership & Documentation The PCS is responsible for maintaining a complete, accurate, and professional administrative job file throughout the life of the project.

Responsibilities Include

• Maintain current project notes, dates, statuses, contacts, and required documentation.
• Ensure documentation accurately reflects what is occurring in the field.
• Confirm required photos, forms, authorizations, reports, estimates, sketches, drying documentation, invoices, and supporting documents are present.
• Identify missing or incomplete documentation and follow up with the responsible team member.
• Ensure significant customer, adjuster, carrier, subcontractor, and internal communication is documented.
• Maintain clear next steps and responsible parties within the job file.
• Prevent files from becoming stagnant or lacking documented interaction.

Qualifications

Required Skills & Competencies

• Strong organization and time management
• High attention to detail
• Ability to manage multiple projects simultaneously
• Strong written and verbal communication
• Ability to identify priorities and independently take action
• Critical thinking and problem solving
• Professional customer service
• Accountability and follow-through
• Ability to recognize and escalated risk
• Understanding of restoration project workflows
• Ability to interpret carrier and TPA requirements
• Ability to work collaboratively with Project Managers and field teams
• Comfort working within multiple technology platforms, to include:
• DASH, WorkCenter / WC2, XactAnalysis, Xactimate, Contractor Connection, Digital Review, DocuSketch, QuickBooks and/or applicable accounting workflow systems.

SERVPRO of Colorado Springs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation: $55,000.00 - $60,000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.