Restoration Operations & Process Specialist

Servpro Industries, LLC; White House (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Excellent health benefits

401(k) with company match

Profit sharing

Generous PTO and holidays

Paid parental leave

On-site fitness rooms

Employee Assistance Program

Employee Resource Groups

Personal and professional development

Job summary

SERVPRO is seeking a Restoration Office Specialist within Strategic Operations to organize content, troubleshoot office processes, and develop office resources for franchise execution throughout the job lifecycle.

The role emphasizes coordination between field and office teams, including job file management, billing, audit, and closeout, with a focus on clear communication and continuous improvement.

Qualifications

• 2 years office, job file coordination, billing, estimating, or administrative experience.
• Excellent written and oral communication, especially to non-technical audiences.
• Intermediate knowledge of Microsoft Office: Word, Excel, PowerPoint.
• Ability to read, write, and speak with employees, customers, suppliers clearly and professionally.
• Adaptable and eager to learn and grow.
• Collaborate effectively in a team environment.
• Intermediate problem-solving abilities.
• Advanced attention to detail.

Responsibilities

• Conduct research to identify market demands, standards, best practices, trends, and current franchise office and administrative performance (e.g., job file management, billing, audit, and collections).
• Outline and organize content, helping compile and communicate office and administrative processes to non-technical stakeholders, including franchise Job File Coordinators and office teams.
• Troubleshoot and propose solutions for complex office and administrative process issues, enabling service improvement across franchise office operations.
• Develop and maintain resources (i.e., job aids, checklists, and forms) to enable quality and reliable franchise execution of office and administrative restoration processes.
• Partner with Restoration Specialists and other Strategic Operations teammates to ensure alignment between field and office processes throughout the job lifecycle (lead intake, scheduling, file review, estimating, billing, audit, and closeout).
• Spearhead communications to the franchise office staff and other headquarters teammates.

Skills

Communication skills

MS Office

Adaptability

Team collaboration

Attention to detail

Problem-solving

Education

Bachelor's degree or related field

Tools

Microsoft Office Suite

Job description

SERVPRO is seeking a Restoration Office Specialist within Strategic Operations to organize content, troubleshoot office processes, and develop office resources for franchise execution throughout the job lifecycle.

The role emphasizes coordination between field and office teams, including job file management, billing, audit, and closeout, with a focus on clear communication and continuous improvement.