Restoration Operations & Office Specialist

Servpro Industries, LLC; Gallatin (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

401(k) match

PTO and holidays

Parental leave

On-site fitness rooms

EAP

ERGs

Dev & training programs

Job summary

Servpro Industries, LLC is seeking a Restoration Office Specialist within Strategic Operations to organize content, support billing and file coordination, and help maintain office resources across franchise operations.

The role focuses on the office side of the job lifecycle, including job file coordination, billing, audit, and collections, reporting to the Director, Restoration. Strong communication and MS Office skills are essential.

Qualifications

• 2 years office, job file coordination, billing, estimating, or administrative experience required.
• Excellent written and oral communication skills, especially in conveying technical concepts to a non-technical audience.
• Intermediate knowledge of Microsoft Office; fluent in Microsoft Word, Excel, and PowerPoint.
• Ability to read, write, and speak to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
• Adaptable and able to continually learn and grow.
• Collaborate with others and work effectively in a team environment, complete assigned work with a high level of accuracy
• Intermediate problem-solving abilities.
• Advanced attention to detail

Responsibilities

• Conduct research to identify market demands, standards, best practices, trends, and current franchise office and administrative performance (e.g., job file management, billing, audit, and collections).
• Outline and organize content, helping successfully compile and communicate office and administrative processes to non-technical stakeholders, including franchise Job File Coordinators and office teams.
• Troubleshoot and propose solutions for complex office and administrative process issues, enabling service improvement across franchise office operations.
• Develop and maintain resources (i.e., job aids, checklists, and forms) which are comprehensive and enable quality and reliable franchise execution of office and administrative restoration processes.
• Partner with Restoration Specialists and other Strategic Operations teammates to ensure alignment between field and office processes throughout the job lifecycle (lead intake, scheduling, file review, estimating, billing, audit, and closeout).
• Spearhead communications to the franchise office staff and other headquarters teammates.

Job description

Servpro Industries, LLC is seeking a Restoration Office Specialist within Strategic Operations to organize content, support billing and file coordination, and help maintain office resources across franchise operations.

The role focuses on the office side of the job lifecycle, including job file coordination, billing, audit, and collections, reporting to the Director, Restoration. Strong communication and MS Office skills are essential.