Restoration Operations & Process Specialist

Servpro Industries, LLC; Cottontown (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Excellent health benefits plan, which 

401(k) with company match

Company profit sharing plan

Paid time-off and paid holidays

Paid parental leave

2 free on-site fitness rooms

Employee Assistance Program

Employee Resource Groups

Personal and professional development

Job summary

SERVPRO Industries, LLC seeks a Restoration Office Specialist in Strategic Operations. You will conduct research, outline and organize content, and develop office resources for franchise execution. You will coordinate job files, billing, audit, and collections while collaborating with field teams.

Ideal candidates have 2 years in office coordination or similar roles, strong communication skills, and proficiency in Microsoft Office. Bachelor-level education or equivalent experience is required.

Qualifications

• 2 years in office coordination, billing, or administrative roles.
• Excellent written and oral communication; able to present to non-technical audiences.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Read, write and speak clearly with staff and customers.
• Detail-oriented, adaptable, and collaborative.

Responsibilities

• Research market demands, standards, trends, and franchise office performance.
• Outline and organize content, communicating processes to non-technical stakeholders.
• Troubleshoot and propose solutions for office/process issues.
• Develop resources (job aids, checklists, forms) for franchise execution.
• Partner with Restoration Specialists to align field and office processes.
• Lead communications to franchise office staff and HQ teams.

Skills

Office coordination

Billing

Estimating

Administrative experience

Microsoft Office

Education

Bachelor’s degree in business administration, project management, construction management, or related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

SERVPRO Industries, LLC seeks a Restoration Office Specialist in Strategic Operations. You will conduct research, outline and organize content, and develop office resources for franchise execution. You will coordinate job files, billing, audit, and collections while collaborating with field teams.

Ideal candidates have 2 years in office coordination or similar roles, strong communication skills, and proficiency in Microsoft Office. Bachelor-level education or equivalent experience is required.