Restoration Operations & Admin Specialist

Servpro Industries, LLC; Greenbrier (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Profit sharing

Paid time off

Parental leave

Fitness rooms

Employee assistance

Job summary

The Restoration Office Specialist within Strategic Operations at SERVPRO Industries, LLC is responsible for conducting research, outlining and organizing content, troubleshooting, and creating the best office and administrative resources in the restoration industry.

This role focuses on the office and administrative side of the job lifecycle — including job file coordination, billing, audit, and collections — and reports to the Director, Restoration.

Qualifications

• 2 years of office coordination, billing, or administrative experience
• Bachelor’s degree in business or related field, or comparable experience
• Excellent written and oral communication; comfortable with virtual meetings and camera

Responsibilities

• Research market demands, standards, and industry trends
• Outline and organize office and admin processes for stakeholders
• Troubleshoot and propose solutions for office process issues
• Develop resources like job aids, checklists, and forms
• Coordinate with Restoration Specialists to align field and office processes
• Lead franchise communications to office staff and headquarter teams

Skills

Office coordination

Billing

Estimating

Administrative experience

Education

Bachelor’s degree or related experience

Tools

Microsoft Word

Excel

PowerPoint

Job description

The Restoration Office Specialist within Strategic Operations at SERVPRO Industries, LLC is responsible for conducting research, outlining and organizing content, troubleshooting, and creating the best office and administrative resources in the restoration industry.

This role focuses on the office and administrative side of the job lifecycle — including job file coordination, billing, audit, and collections — and reports to the Director, Restoration.