Restoration Office Leader — Schedule, Staff & Ops

Servpro Industries, Inc.; Sarasota, Bradenton (FL, FL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Competitive salary

Job summary

SERVPRO of Sarasota is seeking an experienced Office Manager/Supervisor to lead daily office operations, supervise staff, and ensure efficient workflow in a fast-paced restoration environment. This leadership role collaborates with the General Manager and project managers, coordinating scheduling, documentation, and communications with insurers, TPAs, and adjusters.

A background in restoration and strong organizational skills are highly valued, with opportunities for advancement and a supportive

Qualifications

• 2+ years of office management or supervisory experience.
• Restoration industry experience and knowledge of insurance processes.
• Strong leadership, communication, and organizational skills; proficient with Microsoft Office.

Responsibilities

• Lead and oversee daily office operations.
• Supervise office staff and maintain clear expectations and accountability.
• Oversee daily job scheduling and crew assignments with Job File Coordinators and Production.
• Coordinate with Mitigation and Reconstruction Project Managers to align office operations with field needs.
• Manage communication and follow-up with TPAs to meet program requirements and deadlines.
• Work with insurance adjusters, providing documentation, photos, and claim information.
• Coordinate with Project Managers and Production to obtain information for carriers and adjusters.
• Train and support office staff.
• Identify inefficiencies and improve office workflows and procedures.
• Collaborate with General Manager on office operations and company initiatives.
• Participate in after-hours on-call rotation for emergencies.

Skills

Office management

Supervisory experience

Restoration industry experience

Leadership

Communication

Organizational skills

Microsoft Office

Initiative

Accountability

Bilingual Spanish/English

Tools

DASH

Xactimate/XactAnalysis

Job description

SERVPRO of Sarasota is seeking an experienced Office Manager/Supervisor to lead daily office operations, supervise staff, and ensure efficient workflow in a fast-paced restoration environment. This leadership role collaborates with the General Manager and project managers, coordinating scheduling, documentation, and communications with insurers, TPAs, and adjusters.

A background in restoration and strong organizational skills are highly valued, with opportunities for advancement and a supportive