Restoration Operations Coordinator

Neighborly Company and its affiliates; Chapin (SC); On-site; USD 45,000 - 50,000; Full time

Job summary

Rainbow Restoration is seeking a proactive administrative professional to lead office operations and support field crews in a fast-paced environment. You will manage office systems, ensure top-tier customer service, and act as the central liaison among customers, supervisors, and colleagues.

Key duties include organizing dispatch information, coordinating scheduling, maintaining accurate documentation, and assisting in field activities during larger losses to help people when they need it most.

Qualifications

• Must multi-task across multiple systems
• Experience in restoration industry preferred
• Proficient with restoration software (SmartQ, Xactanalysis, Xactimate, MICA, Symbility, Nextgear)
• Excellent communication (in person, phone, written) and detail-oriented

Responsibilities

• Serve as main liaison between customers, adjusters, and colleagues
• Build incoming jobs in operation systems with accurate info for dispatch
• Schedule services and track service calls and paperwork
• Notify customers of status and scope of work
• Maintain up-to-date job documentation and notes
• Assist with field work during larger losses

Skills

Multi-tasking

Restoration industry exp

Restoration software

Communication skills

Detail-oriented

Self-starter

Team & independent work

Willing to roll up sleeves

Empathy & positive attitude

Valid driver’s license

Education

High school diploma or equivalent

Tools

SmartQ

Xactanalysis

Xactimate

MICA

Symbility

Nextgear

Job description

Rainbow Restoration is seeking a proactive administrative professional to lead office operations and support field crews in a fast-paced environment. You will manage office systems, ensure top-tier customer service, and act as the central liaison among customers, supervisors, and colleagues.

Key duties include organizing dispatch information, coordinating scheduling, maintaining accurate documentation, and assisting in field activities during larger losses to help people when they need it most.