Operations Manager

SERVPRO Team Greenway; Knoxville (TN); On-site; USD 85,000 - 120,000; Full time

Job summary

SERVPRO Team Greenway seeks an Operations Manager to lead the Production/Restoration division, driving customer satisfaction, revenue and profit growth, and staff development. The role emphasizes teamwork, people-focused leadership, and a commitment to high restoration quality.

Key responsibilities include strategic operations, vendor coordination, and ensuring compliance with regulatory requirements, while fostering leadership skills across the team and maintaining equipment, vehicles, and

Qualifications

• Minimum 5 years of experience in business operations.
• Minimum 3 years management experience.
• Strong interpersonal, leadership, and management skills.
• Experience in cleaning, restoration, or construction preferred.

Responsibilities

• Lead and communicate with management, staff, and vendors to ensure proper operations.
• Develop, implement, and maintain quality assurance protocols to ensure a positive customer experience.
• Oversee staff development of the Production/Restoration division.
• Work with GM and Owner to ensure operations comply with regulations.
• Develop and oversee protocols for facilities, vehicles, equipment, and consumables.
• Review operational outcomes with GM and Owner and discuss key measures.

Skills

Leadership

Communication

Staff development

Operations management

Education

Associates degree

Bachelor's degree

Industry certifications

Job description

A growing and dynamic restoration company is looking for an Operations Manager who leads, motivates, and supports a Production/Restoration division to ensure customer satisfaction, revenue growth, profit growth, management development, and staff development. They oversee all operational activities and pursue operational objectives. This person will desire to lead with the mindset of team work, valuing people, and focus on quality.

Primary Responsibilities:

• Continuously pursue strategic and operational objectives.
• Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.
• Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience.
• Manage staff development of the Production/Restoration division.
• Work closely with the General Manager and Owner to ensure operations remain compliant with legal and regulatory requirements.
• Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables.
• Review, document, and discuss operational outcomes and key measures with the General Manager and Owner.
• Analyze the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity.
• Maintain the development of leadership and management skills, as well as Restoration expertise.
• Other tasks/duties as required by employer.

Education and Experience Requirements:

Associates or Bachelors degree strongly preferred.

Industry certifications strongly preferred.

• Minimum 5 years of experience in business operations.
• Minimum 3 years management experience.
• Strong interpersonal skills, leadership skills, and management skills.
• Effective written and oral communication skills
• Experience in cleaning, restoration, or construction preferred.

Those who could succeed?

Restaurant Manger, Kitchen Manager, General Manager, First Responder, Former Military, Logistics, Business Management that longs to be in field as much as the office. Those who forge ahead to achieve success and carve the path to the success for their team to want to follow.